Returns and Exchanges
Non-Pre-Order return policy: We may provide an exchange or refund of your recent purchase within four days of receiving your item. The four days is based on tracking information from the courier. The item cannot be worn, modified or damaged in any way. You are subject to the cost of any worn item.
Protective covering of crystal, buckle (when applicable) and case back must not have been removed. Contact us via email before sending any item back to obtain a Return Authorization number, write this on the outside of the package.
Once we receive the returned merchandise and it's been reentered into our system a refund or credit will be made. We have reserved the right to charge a 10.00% restocking/credit card/paypal fee. Turn around time is 4-6 days.
Upon returning the merchandise please insure the package for the full retail value as we are not responsible or liable for items which are lost or damaged in transit prior to our acceptance.
Pre-orders are all sales final (Effective 11/1/2015): Due to the nature of the order and the discounted price we reserve the right to not offer returns or refunds for any item which has been ordered prior to accepting standard retail sales. If a pre-order is eligible for refund, and a credit card or Paypal processing fee occurs, a 3% fee will be applied to the refund. The balance returned immediately.
Exchanges are permitted, please email us to discuss.
Demonstration piece orders are all sales final: Due to the nature of the watch, only being used for photography or light handling at events, and the adjusted price for it not being brand new. We reserve the right to make these orders final, effective 01/01/2019.
For orders that are not "pre-order", we will ship most order within 48 hours. If your watch requires assembly, we will deliver in under 7 days.
We ship most, if not all, domestic orders via USPS Priority Mail with a tracking number and signature confirmation.
For all, unless discussed beforehand, we ship DHL Express with signature confirmation. For Canada or if you accept the risk, we can use USPS as well. Our concern is safety and reliability when delivering your watch or accessories.
Please note that Customs are different in every country and that you may be charged additional duties and fees in addition to the $30 shipping fee. Those fees are not determined, nor are they collected, by Seals Watch Company LLC and are your responsibility.
We accept most credit cards including Visa, MasterCard, American Express and will accept Paypal, Affirm and select Crypto currencies.
Sales tax will be added to all orders shipped within California.
We reserve the right to request further information for credit card processing on any order placed with us. We reserve the right to refuse any order placed by, in our judgment, fraudulent buyers.
We stand by our products and offer a 12 month, limited warranty on the watches. This warranty does not cover leather goods, normal wear and tear or damage caused by accidents or negligence. This warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by Seals Watch Company LLC.